There are basically two things that customers require of the sales staff at any retail establishment. First, they need the staff to be able to check them out when they want to make their purchases. Second, customers will sometimes need the sales staff to give them information about products or to take care of refunds and exchanges. Posterita makes it possible for retail employees to do all these things and increase the level of customer service your patrons enjoy.
Refunds and Exchanges
In order for a sales staff to be effective, they have to be able to offer customers a way to take care of transactions that aren’t necessarily simple cash purchases. For example, if your sales staff can handle returns and exchanges on their own, it can speed up lines and help customers to get in and out of the store quickly. Posterita makes this possible.
Posterita allows you to create custom groups of employees. These groups can be given permissions based on what you want them to be able to do at their terminal. Sometimes, you may have a cashier who has abilities that put them somewhere between a manager and a regular cashier. You could create a group for such individuals and allow that person to handle returns, refunds and to override tax rates and other price variables, if needed.
Posterita is able to handle multiple different types of payments. This is important for retail establishments that have a diverse customer base. You can expect some customers to use credit cards and bank cards to make many of their purchases. Other groups of people may use cash and, depending upon your location, you may even get different types of currency on a regular basis. Posterita can also handle lines of credit for your customers. The software has the capability to handle just about any payment form that a customer wants to use, depending upon your policies.
If you want to increase the level of customer service your patrons experience at your store, your POS is a big part of that. Posterita is designed to be versatile, intuitive and easy to use. It’s also very powerful. Taking the best of available technology and constantly improving upon it, Posterita already offers tremendous capabilities and will offer even more in the future.